Diminishing Collections and Unpredictable Cash Flow
Dr. Michael Lee, a senior physician managing a busy internal medicine practice, was growing increasingly concerned about the clinic’s inconsistent revenue. Despite seeing a steady flow of patients, collections were falling short of expectations, and payment delays were becoming routine.
His billing team struggled to track outstanding claims, manage follow-ups, and ensure timely patient billing. A lack of structured revenue cycle oversight meant missed opportunities for reimbursement and frequent write-offs due to outdated processes and limited follow-through.
With rising operational costs and mounting financial pressure, Dr. Lee realized that continuing down the same path wasn’t sustainable. He needed a partner who could take full control of his revenue cycle — from charge capture to final payment — and turn things around quickly.
