How John Mitchell Cut Credentialing Time in Half with Onfinio

Discover how a growing medical facility accelerated provider onboarding and reduced administrative delays by partnering with Onfinio’s expert credentialing team.

Credentialing Bottlenecks Delaying Patient Services

John Mitchell, a healthcare administrator at a multi-specialty facility, was facing a recurring challenge: the credentialing process for new providers was painfully slow and disorganized. Each new hire came with a mountain of paperwork, back-and-forth with payers, and extended wait times before providers could begin seeing insured patients.

"I knew that the increasing influx of patients was going to bring our practice administration challenges. The only way to tackle them was to update ourselves. Our conventional ways weren't sufficient and kept us at a competitive disadvantage."

John and his internal team lacked the bandwidth and specialized knowledge to keep up with the ever-evolving payer requirements and deadlines. The existing process was reactive, heavily manual, and prone to errors — causing repeated re-submissions and significant credentialing lag.

Onfinio’s Streamlined Credentialing Support

Dr. Alan actively started looking for an Orthopedic EMR solution that catered to his needs. He wanted a specialty specific EHR that had customization capability. He was also concerned that he was making a big transition and needed a system that was affordable, user-friendly, and easy to understand

We introduced automated tracking for key milestones, proactive follow-ups with payers, and real-time reporting so that John’s team had full visibility into every stage of the process. Our specialists handled everything from initial enrollment and primary source verification to re-credentialing and payer negotiations.

By standardizing procedures and leveraging our deep industry relationships, Onfinio cut credentialing time by more than 50%. Providers were now able to see insured patients weeks earlier than before, significantly improving patient satisfaction and maximizing revenue potential from day one.

"Working with Onfinio was a game-changer for us. They handled the complexity with such precision and transparency that we finally felt in control of the credentialing process. We were onboarding faster, operating smoother, and focusing on growth instead of paperwork."
John Mitchell, Healthcare Administrator

Conclusion

Through a strategic partnership with Onfinio, John’s facility was able to eliminate credentialing delays, improve provider satisfaction, and better serve insured patients. The reduction in turnaround time not only enhanced operational efficiency but also paved the way for sustainable growth.

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